FAQs

Purchasing a Gift Card

Where can I purchase gift cards?

What forms of payment do you accept?

Can I ship to addresses outside of Canada?

What is the maximum amount I can put on my variable load gift card?

When and how are gift cards delivered?

Will I be notified that my gift card has delivered?

Can I ship a gift card outside of Canada?

Redeeming a Gift Card

Is there a delay on when I can redeem my gift card?

How do I check my gift card balance?

Where can I redeem my gift card?

Do my gift cards expire?

Can I redeem my gift card online?

Additional Help

My gift card hasn’t been delivered yet. What should I do?

I entered the delivery email address or physical address incorrectly. How can I fix it?

How can I reload my gift card?

How do I check my gift card balance?

Can I transfer the balance of my gift cards onto one card?

What happens if my gift card is lost, stolen, damaged or destroyed?

Still need help?

Bulk Program

Q: How do I apply to the President’s Choice® Bulk Program?

A: Simply visit www.giftofchoice.ca and click on “Order Now” (scroll down half the page until you can see it). Alternatively, you can select the menu button from the top right corner, then select “Bulk Orders”. Once you arrive at the page, you are taken to the registration page where you must provide all key information to qualify for the bulk discount. Registration applies to ALL bulk customers, old and new.

Q: How long does the application process take?

A: The application takes just a few short minutes to fill out. Once the application is submitted, it is reviewed within 1-2 business days. Once approved, an e-mail will be sent to the bulk customer and they will be provided a username and password. (If denied, the customer will receive an email notifying them). Once you have your r username and password, they can visit the Gift of Choice website and place their orders online at any time.

Q: I didn’t receive my username and password. What do I do?

A: Please ensure you entered in the correct e-mail address during your application process. If you did, check your junk mail folder to ensure the username and password did not go there. The e-mail will come from The Gift Of Choice (donotreply@sgiftcard.com). If the e-mail is still not in your junk mail or any other inbox, please e-mail pcgiftcards@loblaw.ca or call into the number on the back of their card 1-866-443-8225 and select ‘3’ for bulk clients.

Q: I have successfully logged into my account. How do I place an order?

A: To place an order requires you to complete 6 simple steps.

Q: Why can’t I send in a paper form anymore to submit my bulk order?

A: To automate our purchase process, live up to our commitment of being environmentally friendly and to improve the overall customer experience, we are no longer accepting paper forms. Our new process allows for better tracking and faster review, to ensure we action all bulk orders in timely manner.

Q: I placed an order online and would like to know the status of my order. How can I get this information?

A: At the time you place your order, an order confirmation sent to you via e-mail. Once your order is approved, you also receive a confirmation e-mail sent at time of shipment with tracking for your reference. Alternatively, you can e-mail pcgiftcards@loblaw.ca or call into the number on the back of their card 1-866-443-8225 and select ‘3’ for bulk clients.

Q: I used to be able to pick up my cards in store. Why can’t I do this anymore?

A: In the past, all gift cards were mailed to stores pre-activated. Before an order was given to our customers, they were required to make payment in store at the time of pickup. With our new enhanced process, since payment is made online in advance of receiving an order, there is no need to visit the store to make payment. Instead, we ship the gift cards directly to your place of business for a better customer experience and to save you from making an extra trip to the store. The new process is designed with our customers in mind to offer convenience, but also designed to ensure our Loblaw colleagues can spend more time servings our customers.

Q: In the past, my cards were sent activated. Why do I have to activate them?

A: In the past, cards were sent pre-activated, making packages a large target for fraud. To combat fraud and apply industry best practices to our program, cards must be activated upon arrival. The activation process is very easy, and takes only a few short moments to complete. This process also gives you complete control over the activation process. Once you receive your gift cards, you can activate your gift cards by logging into your account and clicking on the ‘History’ tab. Once you have located the Order ID, click on the Wand icon. The order status will read ‘order processed’ when complete.

Q: I have received my gift cards; how do I activate them?

You can activate your gift cards by logging into your account and clicking on the ‘History’ tab. Once you have located the Order ID that you would like to activate, under manage, click on on the wand icon. A message will pop up asking if you are sure you want to “activate all cards.” Click yes. The message under Status will switch from “Awaiting Activation” to “Processing Activation”. Please note that “Processing Request” indicates that the order has not been activated just yet. Activation takes up to 24 hours. The order status will read “Order Processed” when it’s complete.

Q: Can I get them sent pre-activated?

A: No, unfortunately, all cards must be activated upon receipt.

Q: Why don’t you accept cheque payment?

A: We are constantly reviewing our program to make sure we provide multiple payment options for our customers. Credit card and EFT have been identified as the preferred method of payment from our customers and are the best payment methods to help guarantee orders are processed in a timely manner. Our new system is completely paperless and automated and does not support cheque payment. If you have any further questions, please e-mail pcgiftcards@loblaw.ca or call into the number on the back of their card 1-866-443-8225 and select ‘3’ for bulk clients.

Q: I would like to submit an EFT payment, what do I do?

A: When your account is setup, it is automatically setup to make a payment via a credit card. If you would like to pay via EFT, please e-mail pcgiftcards@loblaw.ca and you will receive the bank account information to setup the EFT.

Q: How long do EFT payments take to receive?

A: On average, it takes anywhere from 2-4 business days for us to receive payment. Once the payment is received, your order will be processed and cards will ship to the shipping address you provided.



Thank you for supporting the PC gift card program.